Do you ship world-wide?Yes! :)
How do I become a brand ambassador?
You can email us at email@example.com and get a unique referral link here: https://kismetcollections.refersion.com/ Send us an email for more details!
When will my order ship?
Shipping time to the United States is about 14-22 business days. International times vary and can take up to 25-45 business days depending on location and vendor. It will take a while sometimes :(
Please be patient ♥ don't hesitate to send us a message if you feel like you've been waiting for too long! firstname.lastname@example.org
Orders can sometimes take 3-6 days to process after placing the order before shipping out. We do not ship on weekends.
Note that some limited edition items can take up to an additional 20 days to process (ship out) due to custom edition manufacturing times.
Where are my items shipping from and why does it take so long?
Our items are made by and shipped out directly by our various suppliers. It's how we're able to offer such a diverse collection of goods curated by our designers!
Many of our items in the collections are oriental in nature and are crafted by East Asian and Southeast Asian peoples and sent out through China which offers the best shipping ports to the United States.
Items in our featured artists and craftspeople sections are created directly by them and shipped out by them. These handmade and sustainable products are often created in places around South America, Asia and Europe so shipping times are still also quite long depending on your location!
Thank you for your patience in regards to our shipping times. We are aware that the slow shipping is a part of our customer experience but it is a sacrifice we are willing to make in order to offer a vast diversity of products from craftspeople all around the world.
So where's my tracking number?
You can check out the general tracking status on "Track my Order" from the navigation menu.
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
INTERNATIONAL ORDERS: Some of our vendors use shipment methods that don't offer tracking numbers for their shipments out. Sorry! Shoot us a message and we'll figure it out for you if our vendors can offer us the tracking info. We offer protection on any orders that exceed the standard shipping times of 25-45 business days. Please contact us if you need support.
US ORDERS: If you need more detailed information, please shoot us an email at email@example.com and we'll help you out!
My package is missing, what should I do?
If you have not received your order within the timeframe established for U.S. shipping please check with your local delivery system to ensure the package was not mistakenly placed nearby (at a neighbor's house for example).
In the case that the product is not delivered, just shoot us an email and we'll check on its status for you!
What should I do if the item I bought broke?All of our items have a 30 day warranty. Just send us an email with your receipt and a picture of the broken item with the original package it arrived in and we'll be happy to send you a new one!
How do I return something?All purchases made through our website are final. We do offer returns for product that is damaged during shipping though! Just let us know and we will provide a return address and a replacement.
Only one of my items came in the package?
The items in our collections can come from different suppliers and in some cases and will be shipped in separate packages at no additional cost to you. Please don't worry! Let us know if there is still something missing after waiting patiently a bit longer and we will look into it.
Why was I charged a different amount on my card...? (I'm not from the USA.)All prices are in United States Dollars. The difference in the amount shown on your card is caused by the difference in the value of currencies. No worries, you're only charged for the correct price of the items listed in USD :)
What if I still haven't received my items!?
Please send us an email at firstname.lastname@example.org and we will handle it.
We promise, if your package has been lost in shipping, we will send you another one for free. It may take up to 4-6 weeks for some orders to arrive, we're so sorry about the long waiting times! If you feel unsatisfied with the wait time, we will refund you 100% of your order when you are able to return the package when it arrives back to us. Please don't be mad at us :)
Yeah... we actually get sad when someone gets mad at us. We're not a big business with a lot of staff. Please be patient with us as we try our best!
Customer satisfaction is VERY important to us. We know how it feels to be a customer and we'll do everything in our power to make sure everything goes smoothly. Just send us a message and we'll figure it out!
Thank you for your patience and understanding!