Do you ship worldwide & how much does shipping cost?

We do ship worldwide - our shipping rate is a base flat cost $6.45 USD for all standard shipping orders.

What are your shipping and processing times?

Shipping time to the United States can take up to 14-22 business days. International times vary and can take up to 15-50 business days depending on location and vendor. It will take a while sometimes :( 

Please be patient ♥ don't hesitate to send us a message if you feel like you've been waiting for too long! 

Orders take 3-6 business days to process after placing the order before shipping out. We do not ship out on weekends.

For US Customers: With the current COVID-19 pandemic, we are already facing delays with shipping times, but it has come to our attention that the USPS is facing a backlog with deliveries which leads to longer delays. Unfortunately, these are events that are out of our control. Please see the articles from The Guardian and The Washington Post should you want to know more about the current situation with USPS.

What Shipping Carriers do you Use?

We ship internationally through established cargo routes - in your country the packages are delivered to you by your local postal carriers.

In the United States, this will usually be our partners at USPS.

In Australia, this will usually be our partners at AUSPost.

In Germany, this will usually be our partners at Deutschepost.

Please feel free to contact us at support@kismetcollections.com for more information on specific shipping carriers depending on country.

Where are my items shipping from and why does it take so long?

Our items are made by and shipped out directly by our various suppliers. It's how we're able to offer such a diverse collection of goods curated by our designers!

Many of our items in the collections are oriental in nature and are crafted by East Asian and Southeast Asian peoples and sent out through China which offers the best shipping ports to the United States.

Items in our featured artists and craftspeople sections are created directly by them and shipped out by them. These handmade and sustainable products are often created in places around South America, Asia and Europe so shipping times are still also quite long depending on your location! 

Thank you for your patience in regards to our shipping times. We are aware that the slow shipping is a part of our customer experience but it is a sacrifice we are willing to make in order to offer a vast diversity of products from craftspeople all around the world.

Why do we offer items from East/South East Asia?

Sourcing apparel and accessories from Asia allows us to curate a wide reaching and varied collection of items - this is important for us so we can tailor our collections for seasonal trends in the way that only big and established retail corporations can.

That sounds like most big traditional retailers…

Isn’t a big corporation the opposite of what you want to be?

We've learned that sometimes the best way to change the system is not by swimming upstream and fighting the mainstream - but by going with the flow and keeping a positive intention at the heart of all things.

The joy at the heart of our business is working with small artists and craftspeople who don’t have the advantage of using mainstream marketing techniques. Our goal is to have their products seen!

We employ classic digital marketing techniques using split-tested variating seasonal trends in order to drive visitors to our site and build our email and subscriber list.

This is the key - by building this first connection it allows us to create outreach for individuals and artists without this kind of opportunity to show off their amazing products to the world. Check out our Featured Artist Section!

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!

FOR INTERNATIONAL ORDERS: Some of our vendors use shipment methods that don't offer tracking numbers for their shipments out. Sorry! Shoot us a message and we'll figure it out for you if our vendors can offer us the tracking info. We offer protection on any orders that exceed the standard shipping times of 15-50 business days. Please contact us if you need support.

FOR US ORDERS: If you need more detailed information, please shoot us an email at support@kismetcollections.com and we'll help you out!