Artist's Policies: SaraCura
I ship within 1-3 business days after payment has been received.
I'm currently shipping from Thailand so packages take about 2 weeks to arrive.
Returns and exchanges:
All pieces are 100% guaranteed for quality. If you have any problems, such as breakage, please send the item back to me via a trackable courier (UPS/FedEx), as I am not responsible for items lost or damaged in transit in the return back to me. Sorry, shipping charges are not refundable. I will fix or replace your item and send it back to you free of charge.
I want you to be satisfied with your purchase. If you are not pleased, please get in touch to coordinate a refund or exchange.
Please don't hesitate to contact me if your item is damaged upon receipt or there are any other issues. I will do my best to right the situation so we are both happy.
All items from SaraCura come with free repairs and maintenance for the life of the piece. Just send it back and I will do repairs free of charge (buyer pays shipping cost to me and I'll pay shipping cost back to you).