All items are packaged with thick bubble wrap for extra safety and assurance. We want your beautiful items to get to you safe and in its original state.
In the rare event that the item you ordered is a damaged / defective item, please contact us, tell us about the product condition and attach a picture of any concerns within 48 hours of receipt. We will be happy to work something out with you.
If we find the defect described in your email, we will ship you a replacement for the defective item(s) and you will not be charged again for delivery.
Once shipped, here are possible reception delays, according to Portuguese Post:
- Portugal: 1 to 3 business days.
- European Union: usually 1 week.
- Rest of the World: usually 2 or 3 weeks.
Please understand that it's impossible to give a precise date.
Holiday shipping may take a couple more days than stated above because of the holiday shipping back up. Please wait a few more days than expected and your items should arrive very quickly.
The delivery times are indicative and are therefore considered valid when there is no physical or structural impediment to delivery, such as: incorrect delivery address, strikes or forces beyond our control.
Please send us a message if your item has not arrived within 4 weeks.
While we cannot claim responsibility over the actions of the postal services, we will process a lost claim with CTT - Correios de Portugal and this process takes 30-45 days minimum. Once processed and approved, CTT - Correios de Portugal send a refund for the value of lost items (ONLY) which we will forward to you.
Within the investigation period, no refunds can be made, because the loss of the order will have to be confirmed and verified.
Keep in mind that International orders may be subject to duties and taxes which are outside of our control. We are not held responsible for these fees and duties.